Returns & Refund Policy

Last updated: March 2025

When Returns Are Accepted

We accept returns in the following situations:

• Authentication failure — The item does not pass our authentication check. Full refund issued.
• Wrong item sent — You received a different model, colourway, or size than ordered.
• Significant undisclosed damage — The item has damage not mentioned in the listing (e.g. a listing marked 9/10 but delivered with a broken sole).
• Item not delivered — Courier confirms non-delivery after the expected window. Full refund or replacement.

When Returns Are Not Accepted

• Change of mind after purchase.
• Size concerns — size charts are available on each listing; please check before buying.
• Normal wear characteristics accurately described in the listing (e.g. a 8/10 listing with disclosed yellowing).
• Items that have been worn or used after delivery.

How to Raise a Return Request

1. Log in to your buyer account and go to My Orders.
2. Select the relevant order and click Raise a Dispute.
3. Describe the issue and upload clear photos showing the discrepancy.
4. Our team will review within 2 business days and contact you with the resolution.

Refund Timeline

Refunds are credited to the original payment method. For bank transfer payments, refunds go to the source account.

Need help? Contact our support team and we'll sort it out.