Privacy Policy

Last updated: March 2025

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

Account Information: Name, email address, phone number, and password when you register.

Identity Verification (Sellers): PAN card, GSTIN, and bank account details for payout processing and tax compliance.

Order Information: Shipping address, payment method, and transaction history.

Device & Usage Data: IP address, browser type, pages visited, and session duration for security and analytics.

Communications: Any messages you send us via the contact form or support email.

2. How We Use Your Information

• To process orders, payments, and payouts.
• To authenticate your identity and comply with KYC/AML regulations.
• To send transactional notifications (order updates, payout alerts).
• To improve our platform and detect fraudulent activity.
• To generate invoices and comply with GST and TCS filing requirements.

3. Sharing Your Information

We do not sell your personal data. We share information only:

• With payment processors (e.g. PayU) to facilitate transactions.
• With courier partners to arrange pickup and delivery.
• With regulatory authorities as required by Indian law (GST, Income Tax).
• With service providers who help us operate the platform, bound by confidentiality agreements.

4. Data Security

We use industry-standard encryption (TLS/SSL) for all data transmission. Passwords are stored using strong one-way hashing. We restrict internal access to personal data on a need-to-know basis.

5. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate information through your account settings.
• Deletion: Request deletion of your account. Note: we may retain certain data as required by law.
• Opt-out: Unsubscribe from marketing emails at any time via the link in any email.

6. Cookies

We use session cookies (essential for login) and analytics cookies (to understand usage patterns). You can disable non-essential cookies through your browser settings, though this may affect platform functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to comply with legal obligations. Order records are retained for 7 years for GST and tax purposes.

8. Contact

For any privacy-related requests or queries, please contact us.