Everything you need to know about buying, selling, and authentication on our platform.
We are India's trusted marketplace for buying and selling authentic sneakers. Every pair sold through our platform is physically verified at our authentication center before being shipped to the buyer — so you always know exactly what you are getting.
Yes. Every order goes through a multi-point authentication check at our facility. If a pair fails authentication, the order is cancelled and you receive a full refund. We do not ship anything that does not pass our checks.
We use three grades for used sneakers:
New / Deadstock pairs are unworn and come with original box.
Browse our listings, select your size and condition, and proceed to checkout. You will need to create an account or check out as a guest. Payment is accepted via UPI, cards, and net banking through our secure payment gateway.
Yes — you can cancel your order before the seller marks it as ready to dispatch. Once the seller has packed and marked the order ready, cancellation is no longer possible as the item is already in the dispatch process. To cancel, go to My Orders and click Cancel Order.
Typically 5–10 business days from order placement. This includes the seller dispatching to our authentication center (up to 3 days), our authentication process (1–2 days), and onward shipping to you (2–5 days). You will receive tracking updates at each stage.
Yes, we ship to all major cities and most PIN codes across India. Delivery timelines may vary for remote locations.
At checkout you may see an option to add a third-party authentication service (such as CheckCheck or similar). This is an optional extra layer of verification in addition to our standard in-house authentication. It is not mandatory — all orders are authenticated by us regardless.
Once the seller ships to our center, our team inspects the sneakers against a detailed checklist — stitching quality, materials, logos, box labels, insoles, outsoles, heel tabs, and more. We also verify the condition grade matches what was listed.
If a pair fails authentication, your order is automatically cancelled and a full refund is initiated. The fake pair is held at our center and not returned to the seller. A penalty is applied to the seller's account as per our seller policy.
Yes — once authentication is complete, you can view the result (pass or fail) and any notes from our team in your My Orders section.
We accept UPI, credit and debit cards, and net banking via our secure payment gateway. Cash on delivery is not available.
Refunds are issued in the following cases: authentication failure, seller non-dispatch, or admin-approved cancellations. Refunds are processed back to your original payment method within 5–7 business days, depending on your bank.
The price shown at checkout is the final price. This includes GST as applicable. Shipping is included in the listing price. The only optional addition is a third-party authentication service fee, if you choose to add it at checkout.
Register as a seller on our platform, complete your profile including bank details and PAN, and submit your listings for approval. Once approved, your listings go live immediately.
Commission rates vary by seller type and are shown transparently at the time of listing. Consigner sellers and business sellers have different rate structures. All charges are visible in your seller dashboard before you confirm a listing.
Payouts are processed automatically 7 days after successful delivery to the buyer. The amount is credited directly to your registered bank account.
You are required to ship to our authentication center within the dispatch window shown in your seller dashboard. Missing this deadline results in the order being cancelled, a commission penalty applied to your account, and possible listing suspension for repeat violations.
Didn't find your answer? Contact our support team and we'll get back to you within 24 hours.